Eskom Youth Employment Service (YES) Programme

Company and Location

The Eskom is the main electricity provider in South Africa. Eskom generates, transmits, and distributes electricity to homes, businesses, and industries across the country. The company plays an important role in the energy sector and supports economic development by ensuring the supply of electricity.

This opportunity is offered through the Youth Employment Service (YES) programme, a national initiative created to reduce youth unemployment and give young people their first work experience. The programme is supported by both the government and private companies.

The job is available in all nine provinces of South Africa, with this specific listing focusing on KwaZulu-Natal, particularly in the areas of Westville and Mkondeni. Successful candidates will be placed in Eskom’s Retail Customer Services Department within the Central East Cluster.

Day-to-Day Activities

Participants in the YES programme at Eskom will work mainly in customer service and administrative roles within the electricity operations environment. Their work supports the smooth functioning of Eskom’s services to customers.

Typical daily activities include:

• Assisting customers with electricity service enquiries
• Handling administrative duties in customer service offices
• Supporting staff with data capturing and record keeping
• Assisting with customer service requests and documentation
• Helping to maintain organised records and files
• Supporting operational teams in delivering electricity services

These activities help Eskom provide reliable electricity services to communities.

Position: Youth Employment Service (YES) Participant

The YES position at Eskom is designed to give unemployed young people practical workplace experience in the energy and administration sector. The opportunity helps participants develop workplace skills such as communication, teamwork, administration, and customer service.

The programme is usually offered as a temporary work opportunity, allowing participants to gain experience that can help them secure permanent employment in the future.

Minimum Requirements

Applicants must meet the following requirements:

• Must be a South African citizen
• Must be between 18 and 34 years old
• Must have Grade 12 (Matric) or equivalent qualification
• Alternatively, a post-matric certificate or N3 Electrical Engineering qualification may also be accepted

Selection Criteria

To qualify for the programme, applicants must also meet the following conditions:

• Must not have been permanently employed by one employer for more than one year
• Must not be studying full-time during the employment period
• Must not have participated in the YES programme before
• Must successfully pass the recruitment and selection process

Successful candidates will be placed within Eskom operations in KwaZulu-Natal.

Personal Attributes and Behaviour

The programme requires candidates to demonstrate the following qualities:

• Integrity (honesty and strong moral values)
• Professionalism in the workplace
• Strong customer service orientation
• Ability to work responsibly and follow company procedures

Salary or Stipend

The job advertisement states that the remuneration is market-related. In most YES programmes in South Africa, participants usually receive a monthly stipend, which generally ranges between:

• R3 500 – R8 500 per month

This payment is intended to support participants while they gain work experience.

• The YES programme is part of a national youth employment initiative led by the Presidency.
• Eskom promotes employment equity and diversity in its recruitment process.
• People with disabilities are encouraged to apply.
• If applicants do not receive feedback within 28 days after the closing date, they should assume their application was unsuccessful.
• Eskom workplaces maintain a smoke-free environment for employees and visitors.