Company and Location

The job is offered by Betway, which operates in Africa as Betway Africa and forms part of the Super Group. Super Group is a global company listed on the New York Stock Exchange (NYSE) and operates well-known sports betting and online gaming brands around the world.

Betway Africa started its operations in 1999 and has grown into a large digital gaming organisation with more than 300 employees. The company focuses on areas such as marketing, customer service, technology, and risk management in the fast-growing online gaming industry.

The position is based on-site in Johannesburg, one of the major economic and business centres in South Africa. The company uses modern technology and digital platforms to deliver sports betting and online gaming services to customers across different markets.

Job Position: Team Lead Fraud

The Team Lead Fraud is responsible for supervising a team of fraud investigators and ensuring that all fraud-related activities are properly monitored and investigated. The role is part of the Risk and Fraud department, which protects the company and its customers from financial fraud, suspicious activities, and illegal transactions.

The main purpose of the position is to maintain a secure gaming environment by identifying risks, preventing fraud, and ensuring compliance with regulations and company policies.

Day-to-Day Activities

In this role, the employee manages a team and investigates suspicious activities related to betting and financial transactions.

Typical daily activities include:

• Supervising a team of fraud investigators
• Monitoring suspicious betting or financial activities
• Investigating fraud incidents and preparing reports
• Communicating with different departments about fraud risks
• Ensuring compliance with company policies and industry regulations
• Managing team performance and productivity
• Providing training and guidance to team members

These activities help protect customers and the organisation from financial losses and illegal activities.

Key Responsibilities

1. People Management

• Lead and guide the team of fraud investigators
• Motivate and develop employees to meet performance targets
• Conduct weekly team meetings
• Manage leave schedules and workload distribution
• Handle productivity and disciplinary issues

2. Training and Development

• Provide coaching and performance feedback
• Identify staff training needs
• Develop a high-performing fraud investigation team

3. Escalation Management

• Handle urgent fraud issues and escalate serious cases
• Coordinate with IT and other departments when problems arise
• Ensure operational issues are properly logged and resolved

4. Risk and Fraud Management

• Develop and implement anti-fraud strategies and controls
• Investigate suspicious transactions across different markets
• Monitor chargebacks and fraud trends
• Ensure compliance with industry regulations

5. Reporting

• Prepare detailed fraud investigation reports
• Provide weekly and monthly performance reports
• Assist with audits and risk reviews

6. Relationship Management

• Work with internal departments and external stakeholders
• Support fraud prevention initiatives and investigations
• Maintain professional relationships with business partners

Minimum Skills Required

Important skills for the role include:

• Strong verbal and written communication skills
• Ability to work with cross-functional teams
• Strong project management skills
• High level of attention to detail
• Ability to adapt to fast-changing environments

Additional (Preferred) Skills

Although not always required, the following skills are beneficial:

• Knowledge of sports betting markets and odds calculation
• Experience in the online gaming or casino industry
• Understanding of gambling regulations and compliance
• Experience with customer retention strategies

Core Behavioural Competencies

The organisation expects employees to demonstrate the following values:

• Adaptability
• Ownership and accountability
• Initiative and action
• Resilience
• Teamwork
• Integrity
• Innovation

These values guide employee behaviour and help create a positive work environment.

Salary and Benefits

The job advertisement does not provide a specific salary amount, but similar roles in the online gaming and fraud investigation sector usually offer:

• Estimated salary: approximately R350 000 – R650 000 per year, depending on experience.

Benefits offered by the company include:

• Professional learning and development programmes
• Regular performance feedback and career growth opportunities
• Employee Assistance Programme (EAP) for staff and families
• Inclusive and diverse workplace culture
• Opportunities to work with international teams

Applicants should note the following:

• Shortlisted candidates may be required to complete assessments.
• Credit and criminal record checks will be conducted because the role involves handling financial information.
• Qualification verification checks will also be performed.
• If applicants do not receive feedback within 2 weeks, their application may be considered unsuccessful.