x49 Client service officer: Paymaster wanted by the Department of Employment and Labour

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Remuneration Package

  • Salary: R269 499 per annum

Locations and Job Reference Numbers

Butterworth Labour Centre
  • Centane Satellite Office – Ref: HR4/4/5/01 (1 Post)
  • Idutywa Satellite Office – Ref: HR4/4/5/02 (1 Post)
  • Nqamakwe Satellite Office – Ref: HR4/4/5/03 (1 Post)
  • Tsomo Satellite Office – Ref: HR4/4/5/04 (1 Post)
  • Willowvale Satellite Office – Ref: HR4/4/5/05 (1 Post)
Cradock Labour Centre
  • Cradock – Ref: HR4/4/5/06 (1 Post)
  • Somerset East Satellite Office – Ref: HR4/4/5/07 (1 Post)
East London Labour Centre
  • EL IDZ Satellite Office – Ref: HR4/4/5/08 (1 Post)
eMaxesibeni Labour Centre
  • Matatiele Satellite Office – Ref: HR4/4/5/09 (1 Post)
  • Mount Frere Satellite Office – Ref: HR4/4/5/10 (1 Post)
  • Ntabankulu Satellite Office – Ref: HR4/4/5/11 (1 Post)
Fort Beaufort Labour Centre
  • Adelaide Satellite Office – Ref: HR4/4/5/12 (1 Post)
Graaf-Reinet Labour Centre
  • Graaf-Reinet – Ref: HR4/4/5/14 (1 Post)
  • Middelburg Satellite Office – Ref: HR4/4/5/15 (1 Post)
  • Willowmore Satellite Office – Ref: HR4/4/5/16 (1 Post)
Kariega Labour Centre
  • Joubertina Satellite Office – Ref: HR4/4/5/17 (1 Post)
  • Louterwater Satellite Office – Ref: HR4/4/5/18 (1 Post)
  • Misgund Satellite Office – Ref: HR4/4/5/19 (1 Post)
  • Hankey Satellite Office – Ref: HR4/4/5/20 (1 Post)
  • Patensie Satellite Office – Ref: HR4/4/5/21 (1 Post)
  • Jeffreys Bay Satellite Office – Ref: HR4/4/5/22 (1 Post)
  • Humansdorp Satellite Office – Ref: HR4/4/5/23 (1 Post)
Komani Labour Centre
  • Komani – Ref: HR4/4/5/24 (1 Post)
  • Cala Satellite Office – Ref: HR4/4/5/25 (1 Post)
  • Cofimvaba Satellite Office – Ref: HR4/4/5/26 (1 Post)
  • Lady Frere Satellite Office – Ref: HR4/4/5/27 (1 Post)
  • Whittlesea Satellite Office – Ref: HR4/4/5/28 (1 Post)
Lusikisiki Labour Centre
  • Bizana Satellite Office – Ref: HR4/4/5/29 (1 Post)
  • Flagstaff Satellite Office – Ref: HR4/4/5/30 (1 Post)
  • Port St Johns Satellite Office – Ref: HR4/4/5/31 (1 Post)
Makhanda Labour Centre
  • Makhanda – Ref: HR4/4/5/32 (1 Post)
  • Port Alfred Satellite Office – Ref: HR4/4/5/33 (1 Post)
Maletswai Labour Centre
  • Maletswai – Ref: HR4/4/5/34 (1 Post)
  • Barkly East Satellite Office – Ref: HR4/4/5/35 (1 Post)
  • Sterkspruit Satellite Office – Ref: HR4/4/5/36 (1 Post)
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Mdantsane Labour Centre
  • Mdantsane – Ref: HR4/4/5/37 (1 Post)
  • High Way Satellite Office – Ref: HR4/4/5/38 (1 Post)
  • Berlin Satellite Office – Ref: HR4/4/5/39 (1 Post)
Mthatha Labour Centre
  • Mthatha – Ref: HR4/4/5/60 (1 Post)
  • Mqanduli Satellite Office – Ref: HR4/4/5/40 (2 Posts)
  • Libode Satellite Office – Ref: HR4/4/5/41 (1 Post)
  • Ngqeleni Satellite Office – Ref: HR4/4/5/42 (1 Post)
Nqanqarhu Labour Centre
  • Elliot Satellite Office – Ref: HR4/4/5/43 (1 Post)
  • Mount Fletcher Satellite Office – Ref: HR4/4/5/44 (1 Post)
  • Tsolo Satellite Office – Ref: HR4/4/5/45 (1 Post)
  • Ugie Satellite Office – Ref: HR4/4/5/46 (1 Post)
Qonce Labour Centre
  • Sutterheim Satellite Office – Ref: HR4/4/5/47 (1 Post)
  • Peddie Satellite Office – Ref: HR4/4/5/48 (1 Post)

Job Role and Responsibilities

The Client Service Officer: Paymaster is responsible for assisting members of the public who visit labour centres to access Unemployment Insurance Fund (UIF) services. The officer acts as the first point of contact for clients, helping them understand UIF processes and ensuring that their applications and documents are handled correctly. This role focuses on delivering efficient and professional customer service while following government regulations and policies.

One of the main responsibilities of the officer is to provide screening services to clients who visit the labour centre. This means assessing the client’s needs, determining whether they qualify for UIF services, and guiding them through the correct procedures. The officer must ensure that all information provided by clients is accurate and that they meet the necessary requirements before processing their applications.

The officer is also responsible for processing applications for UIF benefits, such as unemployment benefits. This involves capturing client information on operational systems, verifying documents, and ensuring that applications comply with relevant legislation such as the UIF Act and other departmental policies. Accuracy and attention to detail are important to prevent errors in the payment process.

Another key responsibility is to register payment continuation forms for clients who are already receiving UIF benefits. These forms confirm that the beneficiary still qualifies for payments. The officer must ensure that these forms are completed and recorded correctly so that payments continue without delays.

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In addition, the Client Service Officer performs administrative duties related to UIF services. This includes maintaining records, updating information systems, responding to client enquiries, and ensuring that all processes follow financial and data protection regulations. The officer must also uphold customer service principles such as the Batho Pele principles, which promote transparency, efficiency, and respect when serving the public.

Requirements

Minimum Qualification

  • Grade 12 / Senior Certificate
  • No experience required

Knowledge

  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Financial Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Department of Labour and UIF policies and procedures
  • Treasury Regulations
  • UIF vision, mission, and values
  • Departmental policies, procedures, and guidelines
  • Batho Pele principles

Skills

  • Interpersonal skills
  • Telephone etiquette
  • Interviewing skills
  • Computer literacy
  • Verbal and written communication
  • Listening skills
  • Interpretation skills (ability to interpret UIF and Contributions Acts)
  • Conflict management
  • Time management
  • Customer relations
  • Analytical skills
  • Ability to learn operational systems through on-the-job training

Contact Details and Application Addresses

Butterworth Labour Centre

Attention: Deputy Director: Labour Centre Operations
Postal Address: Private Bag X3081, Butterworth, 4960
Hand Delivery: ERF 9369 Blyth and Robison Streets, Butterworth 4960
Email: Jobs-ECBTW@labour.gov.za
Enquiries: Ms N Getyeza – Tel: 047 491 0656

eMaXesibeni Labour Centre

Postal Address: Private Bag X530, eMaXesibeni, 4735
Hand Delivery: 52 Church Street, eMaXesibeni 4735
Email: Jobs-ECMTA@labour.gov.za
Enquiries: Ms L Nongena – Tel: 039 254 7201

Fort Beaufort Labour Centre

Postal Address: Private Bag X530, Fort Beaufort, 4735
Hand Delivery: 528 Alice Road, Old Teba Building, Fort Beaufort 5720
Email: Jobs-ECFOB@labour.gov.za
Enquiries: Mr T Mgudane – Tel: 046 645 7700

Cradock Labour Centre

Postal Address: PO Box 38, Cradock, 5880
Hand Delivery: 73 Frere Street Centre, Cradock 5880
Email: Jobs-ECCRD@labour.gov.za
Enquiries: Ms N Mkonto – Tel: 048 881 3010

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Graaf-Reinet Labour Centre

Postal Address: PO Box 342, Graaf-Reinet, 6280
Hand Delivery: 63 Church Street, Graaf-Reinet 6280
Email: Jobs-ECGRN@labour.gov.za
Enquiries: Mr S Mshumpela – Tel: 049 892 2142

East London Labour Centre

Postal Address: IG Building, Ensuco House, NR Hill and Church Streets, East London 5201
Hand Delivery: IGI Building, Ensuco House, Corner Oxford and Hill Street
Email: Jobs-ECELN@labour.gov.za
Enquiries: Mr M Njamela – Tel: 043 702 7500

Kariega Labour Centre

Postal Address: 15A Chase Street, Kariega, 6230
Hand Delivery: 15A Chase Street, Kariega
Email: Jobs-ECUHG@labour.gov.za
Enquiries: Ms W Koba – Tel: 041 995 7047

Mdantsane Labour Centre

Postal Address: Mzaule Street NU1, Mdantsane, 5219
Hand Delivery: No 1 Mzaule Street, Mdantsane High Way
Email: Jobs-ECMDS@labour.gov.za
Enquiries: Mr L Mduduma – Tel: 043 761 3151

Mthatha Labour Centre

Postal Address: Manpower Building, Corner Elliot and Madeira Streets, Umthatha
Hand Delivery: ERF 106 Chatham Street
Email: Jobs-ECUTT@labour.gov.za
Enquiries: Ms S Zaula – Tel: 047 501 5600

Komani Labour Centre

Postal Address: PO Box 5320, Komani, 5320
Hand Delivery: 10 Robinson Road, Komani 5320
Email: Jobs-ECQTN@labour.gov.za
Enquiries: Mr S Thambo – Tel: 045 807 5477

Makhanda Labour Centre

Postal Address: PO Box X342, Makhanda, 6140
Hand Delivery: 20 High Street, Makhanda 6140
Email: Jobs-ECGTN@labour.gov.za
Enquiries: Ms N Ntlokwana – Tel: 046 622 2104

Lusikisiki Labour Centre

Postal Address: Private Bag X1002, Lusikisiki, 4820
Hand Delivery: Stanford and Jacaranda Streets, Lusikisiki 4820
Email: Jobs-ECLSS@labour.gov.za
Enquiries: Ms N Mtwa – Tel: 039 253 1996

Nqanqarhu Labour Centre

Postal Address: PO Box 397, Nqanqarhu, 5780
Hand Delivery: 1 Royal Road, Nqanqarhu 5480
Email: Jobs-ECMCR@labour.gov.za
Enquiries: Ms N Mvanyashe – Tel: 045 932 1077

Maletswai Labour Centre

Postal Address: Private Bag X148, Maletswai, 9750
Hand Delivery: 80B Somerset Street, Maletswai 9750
Email: Jobs-ECALN@labour.gov.za
Enquiries: Mr R Mbali – Tel: 051 633 2633

Qonce Labour Centre

Postal Address: PO Box 260, Qonce, 5600
Hand Delivery: 41 Arthur Street, Qonce 5600
Email: Jobs-ECKWT@labour.gov.za
Enquiries: Mr Mbande – Tel: 043 718 8380

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